Best Hotel Front Desk Agent Resume Samples [Updated 2023]

Oprah Winfrey

Hotel Front Desk Agent

956 Xyz Abc Road.

California – xxxxx

Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx

Professional Summary:

Hotel Front Desk Agent with four years of experience in customer service and hospitality. Outstanding communication skills and impeccable attention to detail and accuracy. Seeking a fast-paced position where my skills can help improve the business. I was considered a talented employee willing to resolve issues.

Work Experience

1) Hotel Front Desk Agent

[Company Name] – New York

November 2018 to Present

• I checked guests in and out of the hotel while informing them of hotel amenities.
• She assists guests with directions in and around the hotel and guest services.
• I am handling currency exchange and any cash or credit card payments.
• We are training new agents at the front desk and helping them grow.

2) Maitre ‘D, Cashier

[Company Name] – Chicago, IL

March 2017 to October 2018

• Greeting customers, taking reservations and handling cash transactions.
• We are responding to customer emails.
• Light managerial training while helping to improve the operation.
• Experienced with Expedia Partner Central and other OTA interfaces.
• Calculate and predict monthly revenue, occupancy, and ADR.

Educational Qualification

BS in Business Management

XYZ University- Denver, CO

April 2014 June 2016

Skills and Strengths

• Excellent customer service skills.
• Excellent leadership and management skills.
• Punctual and focused on all tasks.

— References Available upon Request —

Hotel Front Desk Agent

Location – East Lansing, MI

Experience – 4 Years

Work Responsibilities:

• Served at the front desk as guest agent for the entire hotel while communicating effectively with the heads of each department; Housekeeping, Security, Banquets, Sales, Engineering, Food, and Beverage.
• She demonstrated professionalism when answering phone calls and assisting guests with check-in, checkout, and any questions or concerns.
• Assisted in training newly hired front desk hosts to ensure they understood their duties and responsibilities.
• As needed, assist with security operations, including checking guest credentials at entrances, conducting rounds of the hotel property, and responding to guest complaints.

Skills:

• Effective Communicator.
• Strong organizational and interpersonal skills.
• Motivated self-starter with an aptitude for learning new skills quickly.
• Ability to work well under pressure.
• Dependable and accountable employee.

Hotel Front Desk Agent

Location – Chicago, IL

Experience – 5 Years

Work Experience:

• Hotel Front Desk Agents also answer calls with the correct format and emails.
• In addition, be very welcoming at checkout and ensure the guest had a great stay, leaving a great lasting impression.
• We also must upsell and promote services while maintaining a neat and clean front desk area.
• Responsible for checking hotel guests in and out of their rooms.
• A few of the primary duties of a Hotel Front Desk Agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Hotel Front Desk Agent

Location – Sierra Vista, AZ

Experience – 5 Year

Job Role:

• Hotel Front Desk Agent responsible for communicating with the entire hotel, guest relations, data entry, computer tasks, and answering phones.
• As a Hotel Front Desk Agent, I learned to accommodate guests’ requests, process their assigned rooms, and handle any transactions in the hotel.
• We are responsible for most of the communication between guests and all departments.
• I checked guests in and out of their rooms, processed payments, took phone calls and made reservations, and helped guests with any problems, questions, or concerns they may have had.

Hotel Front Desk Agent

Location – West Point, NY

Experience – 4 Years

Work Role

• As a Hotel Front Desk Agent, I would check people in and out of their rooms and answer phone calls and emails regarding questions about a guest’s stay or any concerns they may have.
• We have a separate section for reservations, so reservations come in at a different time than the front desk.
• I do walkthroughs to ensure everything is okay in and around the hotel.
• I also fill up any amenities that the guest may need.

Hotel Front Desk Agent

Location – New Orleans, LA

Experience – 7 Years

Job Duties:

• Register & process guests and their assigned rooms.
• Accommodate guest requests.
• We are communicating with hotel staff on the status of guest rooms.
• We are handling cash payments.
• Maintain a clean and neat front desk area.

Hotel Front Desk Agent

Location – Greensboro, NC

Experience – 7 Years

Job Responsibilities:

• I was a Hotel Front Desk Agent.
• Hotel Front Desk Agents are the face and heart of the hotel.
• She assisted front desk personnel with daily activities such as greeting guests and booking reservations via the hotel’s property management system.
• Provided guests information about different sites and restaurants nearby and around the city.
• We are the guest’s first and last impression.

Hotel Front Desk Agent

Location – Reston, VA

Experience – 5 Years

Job Responsibilities:

• Offer guests a warm welcome upon arrival and departure.
• Foster strong working relationships with all hotel departments.
• Handle guest issues in person and over the phone.
• Made copies, sent emails, and sent faxes.
• Maintain a neat and clean workstation.

Hotel Front Desk Agent

Location – San Luis Obispo, CA

Experience – 3 Years

Work Experience:

• She supervises the hotel’s front desk and public areas.
• I manage guest reservations.
• I was checking in and checking out guests.
• Answering in-house guests’ questions and problems with rooms.
• Selling guest rooms while promoting hotel services.

Hotel Front Desk Agent

Location – Philadelphia, PA

Experience – 4 Years

Job Role:

• Customer Service, Hotel Front Desk Agent answering calls and checking guests in and out.
• Greeting and providing an exciting experience for the guest.
• As a Front Desk Service Agent, it is my job to make our guests feel warm & welcome upon their arrival.
• I am also responsible for cash/credit card handling, answering our service phone & operating various computer software.

Hotel Front Desk Agent

Location – Bakersfield, CA

Experience – 4 Years

Work Experience:

• Guest’s point of entry for Bakersfield’s only four-diamond hotel.
• Manage deposits and incidental holds and charges.
• Make and audit guest reservations over the phone, walk-in, OTA, and GDS.
• Coordinating with housekeeping, food and beverage, and maintenance to provide an exceptional guest experience
• Awarded for being mentioned most by name in positive guest reviews.
• Awarded for substantially increasing revenue through room and package.

Hotel Front Desk Agent

Location – Santa Fe, NM

Experience – 10 Years

Summary:

A team leader with ten years of customer service experience, a strong work ethic, and personal drive. A self-motivated, dependable, hard-working individual who enjoys serving others—strong ability to multi-task while working well under pressure and taking the initiative to learn new tasks proficiently.

Work Experience:

• Process reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepare confirmation letters. Communicates reservation information to the front desk.
• Processed cancellations and modifications and promptly relayed information to the front desk.
• Stays abreast of selling status, rates, and benefits of all hotel package plans.
• Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Skills:

• Energetic work attitude.
• Inventory control familiarity.
• Customer service expert.
• Adaptive team player.

Hotel Front Desk Agent

Location – Coral Gables, FL

Experience – 9 Years

Job Responsibilities:

• Meet service quality standards that affect guest satisfaction; respond to guest questions or problems promptly and professionally.
• Registering and processing guests and their assigned rooms.
• Upselling guest rooms and promoting hotel services.
• Upsell guest rooms and promote hotel services.
• Takes same-day reservations and future reservations when necessary.

Hotel Front Desk Agent

Location – Miami Beach, FL

Experience – 8 Years

Job Responsibilities:

• Courteously greet and welcome guests at the front desk.
• Register and book guests in and out of the room using Room Master POS.
• Accommodate any special requests.
• Assist in preregistration and blocking of rooms for reservations.
• Communicate with hotel staff on the status of guest rooms.

Hotel Front Desk Agent

Location – Desert Hot Springs, CA

Experience – 10 Years

Work Responsibilities:

• Keep the front desk tidy & presentable with all necessary material, greet & welcome guests as they approach the front desk, answer questions & address complaints.
• Answer all incoming calls & redirect them or take messages.
• Make reservations, and check guests in & out.
• As a Hotel Front Desk Agent, I am responsible for checking in and checking out guests at the hotel; my first month, I won the September race meaning the guest that I would check in and check out would say good things about me on their survey that they would receive after their stay is up. Hence, in my first month working at the Job, I won the [$] award, and now we have another award race.