Best Passenger Service Agent Resume Samples for 2023

Andrew Giles

Passenger Service Agent

254 Xyz Abc Road.

Chicago, IL – xxxxx

Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx

Professional Summary:

Knowledgeable Passenger Service Agent professional with 3+ years of progressive experience. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat, and friendly team player. Highly Organized and capable of performing many different tasks.

Work Experience

1) Passenger Service Agent

[Company Name] – New York, NY

April 2018 to Present

• Prepare itineraries, compute fares, issue refunds, prepare/issue tickets, check baggage, and collect excess baggage charges.
• Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
• Marshal aircraft requires teamwork with teammates to ensure a safe path for the plane, Jet Bridge, vehicles, and equipment.
• Virgin Atlantic passenger service representative.
• Familiar with Babel and Amadeus computer systems.
• Able to handle high-pressure situations.

2) Team Leader

[Company Name] – Chicago, IL

April 2015 to February 2018

• Ensure the highest quality products and services are delivered to our customers and other duties as required.
• I direct the daily operations of a quick-service restaurant, ensuring compliance with company standards in all areas of operations.
• I assisted customers with a warm and professional attitude.
• I assisted customers with questions.
• We performed data entry for customer information and shipments.
• She handled billing issues and order inquiries.
• We monitored claims and physician-related services.

Educational Qualification

MBA in Business Administration

XYZ University – Montréal, QC

July 2012 to May 2014

Skills and Strengths

• Time Management.
• Problem-Solving.
• Customer Service.
• Microsoft Office, Management.
• Detailed-oriented with the ability to work long shifts, walk and stand for long periods.

— References Available upon Request —

Passenger Service Agent

Location – Queens, NY

Passenger Service Agent Experience – 10 Years

Passenger Service Agent Summary:

They offer extensive knowledge and business experience in providing excellent customer service. Fully committed to providing the highest possible standards and support. Team leader with proven ability to train, supervise and motivate. People-oriented, enjoy working directly with customers and the general public. Self-starters can be depended on to complete a task under minimal supervision.

Passenger Service Agent Work Experience:

• Check passengers using a computer-based system, issuing boarding cards and baggage labels.
• Meeting crew members, issuing baggage labels, and then escorting through security to meet aircraft.
• Issuing load sheets to crew members and captain at the gate
• Working alongside Duty Station Managers to handle flight details such as fuelling, baggage loading, assuring all passenger’s safety as well as correct ticketing/ boarding passes
• Checking all carry-on luggage about airline policies
• Process passengers at the boarding gate, assisting in seat changes as well as upgrades
• Apply airline regulations which may involve charging excess baggage or upselling
• Adhere to and apply strict security and safety regulations
• Effectively assist passengers with their experience traveling through the airport
• Assisting passengers from check-in through security to the Swiss lounge, then to the gate.
• Escorting HON and First class passengers through immigration/customs
• Scan boarding passes, and provide professional service to Business/First Class passengers in the lounge before departure.
• Announcing flight details such as boarding time at whichever gate pertains to each flight.

Passenger Service Agent

Location – Queens, NY

Experience – 10 Years

Passenger Service Agent Work Duties:

• We are working with other airline businesses/first-class passengers to ensure the correct flight details in the lounge.
• Ensure the newspapers from Zurich, Switzerland, are transported on time to the first arriving flight and report to the lounge.
• We are helping Duty Station managers with delays and rebooking.
• I am handling oversize luggage as well as strollers on Jet Bridge.
• They ensure that all passengers are comfortable and have a pleasant flight experience before and after boarding.
• Escorting an unaccompanied minor through security and to aircraft to meet flight attendants on departing flights and arriving flights accompanying unaccompanied minor through immigration and customs to meet parents/ legal guardians.
• Coordinates ticket counter activities with those on the ramp regarding baggage handling to ensure all bags get on the outgoing flight.
• Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled or delayed flights).
• Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight, and other questions that may arise.
• Is responsible for all flight movement messages in and out.
• We provide the best professional assistance to all VIP Political passengers arriving and departing with Swiss Airlines.

Passenger Service Agent

Location – Carolina, PR

Experience – 4 Years

Work Experience:

• Help passengers with disabilities to move around the airport.
• Deliver customer service to different airlines.
• Provide excellent customer service to every passenger.
• Manage passengers’ baggage safely and securely.
• Assist passengers in wheelchairs who have a disability or need special assistance to and from their flights.
• Be able to lift and push a minimum of 50 lbs.
• Able to walk and stand for long periods.
• Reliable, energetic, and motivated to meet new people.
• Helping the Guests with their needs.
• Coming to work on holidays and days off to help out.
• Maintaining to help with boarding and bag issues or any visa issues.
• I help out on arrival when more people need to take care of the passengers.

Passenger Service Agent

Location – Atlanta

Experience – 5 Years

Summary:

Seek to work in an environment that will challenge my experience further while allowing me to contribute to the continued growth and success of the organization.

Job Duties:

• Announce flight status updates and information to passengers over the PA system.
• Train and motivate employees to provide exceptional passenger care and support.
• Check-in passengers and ensure all luggage is tagged and routed to the appropriate location.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements, to facilitate quality service.
• Answer incoming calls and develop a friendly rapport with callers while answering questions, making recommendations, and leading conversations to signups.
• Provide customer service to each person by engaging customers and using active listening and persuasive interpersonal skills.
• Led warehouse improvement initiatives to advance operational efficiencies.

Passenger Service Agent

Location – Sterling, VA

Experience – 10 Years

Work Experience:

• Keep passengers informed and make announcements to ensure essential information is communicated about their itineraries, flights, and luggage.
• Accept passenger luggage and create bag labels to ensure proper delivery.
• They check the documentation for all international departures and ensure that passengers comply with all the safety and security regulations.
• Escort passengers through immigration and customs or those who have a connecting flight.
• Answering passenger inquiries about the arrival and departure of their flights, reservations, and ticketing procedures.

Passenger Service Agent

Location – Jamaica, NY

Experience – 12 Years

Work Experience:

• Greeted and checked-in airline passengers.
• Assisted passengers on arriving flights.
• Assisted interline passengers with transferring baggage.
• Checked-in passenger baggage.
• Documented all departures.
• Assisted interline passengers.
• Verified passenger departure documents.
• Greet and admit guests and members to the airline lounge.
• Announce the release of the flight.
• Verify membership cards and boarding passes for admission to the airline lounge.

Passenger Service Agent Skills:

• Team Leader.
• English Communication.
• Exceptional Customer Service.
• Conflict Resolution.
• Relationship Builder.

Passenger Service Agent

Location – Reston, VA

Experience – 4 Years

Job Role:

• Assisted customers in person.
• Scheduled reservations for customers.
• Maintained up-to-date knowledge of customer accounts.
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes.
• Provided excellent technical support.
• Monitored security and maintained operational protocols.
• They announced flight status updates and information about gate changes over the PA system.
• Checked luggage and confirmed all carry-on items met federal guidelines.
• Tagged baggage and routed it to the appropriate location for loading and screening.
• I provided customer service to each person by engaging customers and using active listening and practical interpersonal skills.

Passenger Service Agent

Location – Queens, NY

Experience – 10 Years

Job Duties:

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedules passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing, including handling and fee calculation if applicable.
• Assist passengers through arrival and check-in processes, including support for passengers with special needs, such as unaccompanied minors (UM), VIP passengers, and passengers requiring wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are available for loading upon departure and delivery, including upon arrival.
• Operate equipment in the carrier-specific way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Produce all required work-related documentation.

Passenger service agent

Location – Phoenix, AZ

Experience – 2 Years

Job Duties:

• Get passengers from podium to gate or gate to baggage and wherever needed.
• Explain procedures, and listen to help passengers best assist them.
• Inform passengers of any delays and irregularities.
• Assist with passengers boarding and disembarking at the gateway.
• Management of passengers with specificities.
• Follow FAA Regulations to ensure our Passengers have a safe experience in the airport and on their flights.
• We are providing excellent customer service to our Passengers.
• I am assisting with obtaining tickets and checking bags.
• Assisting Passengers at the boarding gate
• Security checks of the aircraft before boarding passengers.

Skills:

• Cash Handling.
• Multi-tasking.
• Conflict Resolution.
• Customer Service and Support.