Patient Care Coordinator Resume – Examples & Guide for 2023

Andrew Giles

Patient Care Coordinator

258 Xyz Abc Road.

Chicago, IL – xxxxx

Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx

Professional Summary

More than 15 years of experience in healthcare and coordinating pharmacy services. Excellent organizational and team-building skills and customer service.

History of diplomacy and tact in professional interactions; accustomed to handling sensitive and confidential records of all types. Nine years of experience in the state healthcare pharmacy division.

Work Experience

1) Patient Care Coordinator

[Company Name] – San Antonio, TX

January 2019 to Present

• Assist the care team with setting goals for quality assurance and best practices.
• They assess and screen patients and educate them about medical processes and procedures.
• Schedule medication shipments to medical doctor offices and patients’ homes if self-administered.
• I am maintaining 98% adherence and 98% conformance.
• Create patient quotes and obtain deposits and balances for cosmetic procedures.

2) Senior Office Coordinator

[Company Name] – Florida

April 2012 to November 2018

• Answer telephones and transfer them to the appropriate staff member.
• Create and modify documents using Microsoft Office.
• She maintained a hard copy and electronic filing system.
• Opens and prioritizes confidential and non-confidential mail and electronic communications.
• Coordinate and maintain records for staff office space, phones, company vehicles, and keys.
• Set up and coordinate meetings for office staff.
• Manage incoming referrals to the agency and ensure information is sent to the appropriate department.

Educational Qualification

Medical Assistant

XYZ University – Wheaton, MD

November 2009 to June 2010

Skills and Strengths

• Advanced mathematical aptitude.
• Superior communication skills.
• Cheerful and energetic.
• Effective team player.
• Resolution-oriented.
• Dependable and reliable.

— References Available upon Request —

Patient Care Coordinator

Location – Laurel, MD

Experience – 9 Years

Summary:

Medical/Dental Professional with 9 years of Customer Service experience who can maintain organization and handle communication in a fast-paced medical/dental office. I possess great attention to detail, work ethic, dedication, and pursuing my goal for serving others in the medical/dental field.

Job Responsibilities:

• Patient Check-In/Check out.
• Insurance Billing.
• Prepared Office Deposits.
• Dentrix/Ascend Software.
• Answered and expedited all incoming calls to appropriate personnel.
• Email correspondence.
• Manage office inventory.
• Follow HIPPA and patient confidentiality guidelines.
• Insurance verification.
• Preparing patient Treatment Plans.
• Collected Patient Payments.
• Ordered/Changed Dental Tanks

Patient Care Coordinator

Location – Round Rock, TX

Experience – 2 Years

Work Role:

• Prompt customer service.
• Obtain customer and vehicle info
• Verify pre-paid services.
• Report all vehicle issues from customers to technicians.
• Monitor vehicle status with technicians.
• Explain all completed work and charges to customers.

Patient Care Coordinator

Location – San Marcos, TX

Experience – 6 Years

Work Role:

• Answered and routed phone calls in a friendly, courteous, and professional manner.
• Communicating and representing the organization to customers and individuals outside of the organization.
• Providing information to supervisors, co-workers, and subordinates via various communication channels.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Maintaining constant communication with staff technologists regarding ordered/completed exams.

Patient Care Coordinator

Location – Austin, TX

Experience – 8 Years

Work Experience:

• Answer incoming phone calls promptly and politely, and professionally.
• Schedule appointments for patients.
• Obtain accurate and up-to-date demographic and insurance information at each patient visit.
• As requested, answer telephone patient questions and offer other information to provide patient-focused care.
• Exercise the utmost diplomacy and tact to provide excellent customer service for patients.
• I used sound judgment in handling calls, especially with upset patients.
• We performed all duties and services in full compliance.

Patient Care Coordinator

Location – Houston, TX

Experience – 3 Years

Work Role:

• Responsible for all phases of our medical office.
• Answered a multi-line phone system transferring the calls where they needed to go.
• Verified current insurance and collected any payments that were owed.
• Created all patient invoices and applied all payments to the accounts.
• Completed all approvals with insurance companies to have the surgeries performed.
• I handled all wound care and any medical attention needed at the time.

Patient Care Coordinator

Location – Fort Worth, TX

Experience – 3 Years

Job Duties:

• Provides activities of daily living by assisting with serving meals and feeding patients.
• Prepared new clients’ contracts, payments, and new client profiles.
• Maintains patient stability by checking vital signs and weight: testing urine, and recording intake.
• Interacted with internal and external customers courteously in person and via telephone.
• Establish and maintain effective working relationships with patients, employees, and the public.

Patient Care Coordinator

Location – San Antonio, TX

Experience – 2 Years

Work Responsibilities:

• Billing and Coding.
• Financial Advisor.
• Point of contact for in and outbound calls and emails.
• Handle scheduling for doctors and patients.
• Consult with Patients to discuss their health concerns.
• Develop a treatment plan to address the patient’s needs.

Skills:

• Financial Adviser.
• Skilled with Microsoft Word, Excel, PowerPoint, and Access.
• Billing and Coding.
• Processing Insurance Claims.
• Customer Service Experience.
• Cash Handling Experience.
• Call center and Receptionist experience.
• Leadership Experience.

Patient Care Coordinator

Location – Fort Worth, TX

Experience – 6 Years

Work Role:

• Review and research health questionnaires for Returning and New members of the Pill Club.
• Verify patient demographics and insurance while being HIPAA compliant.
• Correspond with clients via text messages and email (when necessary) in a courteous, engaged, and professional manner.
• Interact with all departments to provide a seamless member-focused experience.

Patient Care Coordinator

Location – Mansfield, TX

Experience – 6 Years

Work Experience:

• Register patients and obtain accurate insurance data, demographics, and ID following proper protocols using Wise Health System.
• Responsible and accountable for key activities associated with the MRI/OT schedule.
• Verify insurance eligibility, co-pay, co-insurance, deductible, and out-of-network benefits.
• Prepare patient charts for daily appointments; verify all charts are updated and complete for pre-registration.
• Communicate with MRI technicians to coordinate patient care and customer service (e.g., billing, records, restrictions due to claustrophobia, etc.).
• Maintained patient files, verified insurance information, and collected co-pays or deductibles.

Patient Care Coordinator

Location – Reston, VA

Experience – 8 Years

Job Role:

• Assist in billing and collection of overdue patient accounts.
• Team with Medical Staff regarding patient coordination.
• Assist patients in various aspects via multiple phone lines.
• Verify patient insurance eligibility.

Patient Care Coordinator

Location – Haymarket, VA

Experience – 5 Years

Job Role:

• Handle patient services by phone and in person, including appointment scheduling, question management, registration, prescriptions, and issue resolution.
• We are discussing and supporting patient treatment and procedure options.
• I am reviewing, updating, and maintaining accurate patient charts.
• Audit and edit medical coding for insurance processing within compliance with Medicare, Medicaid, Managed Care, and private insurance rules and regulations.
• We are verifying and authorizing patient insurance plans.
• Opening and closing the office.
• I am keeping track of office supplies.
• We are maintaining the office & equipment.
• Closing out the end-of-day sales reports and balancing the cash drawer.

Patient Care Coordinator

Location – Chicago, IL

Experience – 4 Years

Work Responsibilities:

• Medical Billing/ Receivables/ Payables.
• Assist with medication pass.
• Proficient in multiple software packages: Telligent and Microsoft Office Suite.
• Insurance billing/ Verification/.
• Answer multi-line phone system.
• Manage day-to-day operations of the medical department.
• I am calling inpatient refills to a pharmacy.
• We are verifying and updating insurance information.
• I am handling patient concerns/complaints.

Patient Care Coordinator

Location – Reston, VA

Experience – 5 Years

Work Role:

• Analyze current patient registration policies to determine the impact and consequences of current policies, practices, and procedures.
• Identify and resolve medical records administration issues.
• Compose various correspondence such as memoranda, reports, and letters.
• Prepare presentation outlines.
• Established and maintain electronic, hard and soft copy filing systems.
• Knowledgeable of medical records administration principles, techniques, and practices- to establish and monitor a quality assurance program.
• Knowledgeable of Health Care Financing Administration (HCFA) coding and billing regulatory guidelines and policies.
• Responsible for securing documents and records following the Privacy Act, HIPPA, and departmental policies and procedures.

Patient Care Coordinator

Location – California, Ca

Experience – 7 Years

Work Duties:

• Schedule and coordinate events as needed: conferences, hearings, meetings, and department activities.
• Provide orientation and training to new Medical and Administrative assistants.
• She assisted with new hire interviews.
• Revise and edit documents for physicians.
• She managed physician calendars.
• Responsible for insurance verifications and ensuring that eligibility and authorization documentation are obtained before service.
• Communicate pre-operative testing guidelines to patients.
• Order medical supplies and maintain the inventory.
• Provide resolutions for customer service issues, and report concerns to the department administrator.

Patient Care Coordinator

Location – Dumfries, VA

Experience – 10 Years

Work Duties:

• Answered multi-line telephone.
• Presented patients with treatment plans.
• Submitted dental claims electronically.
• Posted EFTs, virtual credit cards, and check payments from insurance to patient account Occasionally deposited checks to a business account.
• Verified dental eligibility and benefits for every patient.

Patient Care Coordinator

Location – Atlanta

Experience – 10 Years

Work Responsibilities:

• We are positively answering telephone calls from doctors, nursing staff, and patients to service our customers.
• Input prescriptions through the e-script program, prescribed by physicians and nurse practitioners.
• Maintained email from day programs and assisted living facilities.
• Processing insurance claims, sending prior authorization to doctors, and processing patient payments for accounts.
• I am preparing patients’ weekly, biweekly, and monthly cycle medication.
• We are coordinating with nursing staff for patients’ medication deliveries.
• We are maintaining accurate patient records and complying with HIPPA regulations.

Skills:

• Customer service oriented.
• The computer is proficient in MS Office.
• Attention to detail.
• Team Player.
• Efficient time manager.