Resume for Patient Care Coordinator
Andrew Giles
Patient Care Coordinator
258 Xyz Abc Road.
Chicago, IL – xxxxx
Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx
Professional Summary
More than 15 years of experience in healthcare and coordinating pharmacy services. Excellent organizational and team-building skills and customer service.
History of diplomacy and tact in professional interactions; accustomed to handling sensitive and confidential records of all types. Nine years of experience in the state healthcare pharmacy division.
Work Experience
1) Patient Care Coordinator
[Company Name] – San Antonio, TX
January 2019 to Present
- Assist the care team with setting goals for quality assurance and best practices.
- They assess and screen patients and educate them about medical processes and procedures.
- Schedule medication shipments to medical doctor offices and patients’ homes if self-administered.
- I am maintaining 98% adherence and 98% conformance.
- Create patient quotes and obtain deposits and balances for cosmetic procedures.
2) Senior Office Coordinator
[Company Name] – Florida
April 2012 to November 2018
- Answer telephones and transfer them to the appropriate staff member.
- Create and modify documents using Microsoft Office.
- She maintained a hard copy and electronic filing system.
- Opens and prioritizes confidential and non-confidential mail and electronic communications.
- Coordinate and maintain records for staff office space, phones, company vehicles, and keys.
- Set up and coordinate meetings for office staff.
- Manage incoming referrals to the agency and ensure information is sent to the appropriate department.
Educational Qualification
Medical Assistant
XYZ University – Wheaton, MD
November 2009 to June 2010
Skills and Strengths
- Advanced mathematical aptitude.
- Superior communication skills.
- Cheerful and energetic.
- Effective team player.
- Resolution-oriented.
- Dependable and reliable.
— References Available upon Request —
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Few More Patient Care Coordinator Resume Examples:
Example 1:
Patient Care Coordinator
Location – Laurel, MD
Experience – 9 Years
Summary:
Medical/Dental Professional with 9 years of Customer Service experience who can maintain organization and handle communication in a fast-paced medical/dental office. I possess great attention to detail, work ethic, dedication, and pursuing my goal for serving others in the medical/dental field.
Job Responsibilities:
- Patient Check-In/Check out.
- Insurance Billing.
- Prepared Office Deposits.
- Dentrix/Ascend Software.
- Answered and expedited all incoming calls to appropriate personnel.
- Email correspondence.
- Manage office inventory.
- Follow HIPPA and patient confidentiality guidelines.
- Insurance verification.
- Preparing patient Treatment Plans.
- Collected Patient Payments.
- Ordered/Changed Dental Tanks
Example 2:
Patient Care Coordinator
Location – Round Rock, TX
Experience – 2 Years
Work Role:
- Prompt customer service.
- Obtain customer and vehicle info
- Verify pre-paid services.
- Report all vehicle issues from customers to technicians.
- Monitor vehicle status with technicians.
- Explain all completed work and charges to customers.
Example 3:
Patient Care Coordinator
Location – San Marcos, TX
Experience – 6 Years
Work Role:
- Answered and routed phone calls in a friendly, courteous, and professional manner.
- Communicating and representing the organization to customers and individuals outside of the organization.
- Providing information to supervisors, co-workers, and subordinates via various communication channels.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Maintaining constant communication with staff technologists regarding ordered/completed exams.
Example 4:
Patient Care Coordinator
Location – Austin, TX
Experience – 8 Years
Work Experience:
- Answer incoming phone calls promptly and politely, and professionally.
- Schedule appointments for patients.
- Obtain accurate and up-to-date demographic and insurance information at each patient visit.
- As requested, answer telephone patient questions and offer other information to provide patient-focused care.
- Exercise the utmost diplomacy and tact to provide excellent customer service for patients.
- I used sound judgment in handling calls, especially with upset patients.
- We performed all duties and services in full compliance.
Example 5:
Patient Care Coordinator
Location – Houston, TX
Experience – 3 Years
Work Role:
- Responsible for all phases of our medical office.
- Answered a multi-line phone system transferring the calls where they needed to go.
- Verified current insurance and collected any payments that were owed.
- Created all patient invoices and applied all payments to the accounts.
- Completed all approvals with insurance companies to have the surgeries performed.
- I handled all wound care and any medical attention needed at the time.
Example 6:
Patient Care Coordinator
Location – Fort Worth, TX
Experience – 3 Years
Job Duties:
- Provides activities of daily living by assisting with serving meals and feeding patients.
- Prepared new clients’ contracts, payments, and new client profiles.
- Maintains patient stability by checking vital signs and weight: testing urine, and recording intake.
- Interacted with internal and external customers courteously in person and via telephone.
- Establish and maintain effective working relationships with patients, employees, and the public.
Example 7:
Patient Care Coordinator
Location – San Antonio, TX
Experience – 2 Years
Work Responsibilities:
- Billing and Coding.
- Financial Advisor.
- Point of contact for in and outbound calls and emails.
- Handle scheduling for doctors and patients.
- Consult with Patients to discuss their health concerns.
- Develop a treatment plan to address the patient’s needs.
Skills:
- Financial Adviser.
- Skilled with Microsoft Word, Excel, PowerPoint, and Access.
- Billing and Coding.
- Processing Insurance Claims.
- Customer Service Experience.
- Cash Handling Experience.
- Call center and Receptionist experience.
- Leadership Experience.
Example 8:
Patient Care Coordinator
Location – Fort Worth, TX
Experience – 6 Years
Work Role:
- Review and research health questionnaires for Returning and New members of the Pill Club.
- Verify patient demographics and insurance while being HIPAA compliant.
- Correspond with clients via text messages and email (when necessary) in a courteous, engaged, and professional manner.
- Interact with all departments to provide a seamless member-focused experience.
Example 9:
Patient Care Coordinator
Location – Mansfield, TX
Experience – 6 Years
Work Experience:
- Register patients and obtain accurate insurance data, demographics, and ID following proper protocols using Wise Health System.
- Responsible and accountable for key activities associated with the MRI/OT schedule.
- Verify insurance eligibility, co-pay, co-insurance, deductible, and out-of-network benefits.
- Prepare patient charts for daily appointments; verify all charts are updated and complete for pre-registration.
- Communicate with MRI technicians to coordinate patient care and customer service (e.g., billing, records, restrictions due to claustrophobia, etc.).
- Maintained patient files, verified insurance information, and collected co-pays or deductibles.
Example 10:
Patient Care Coordinator
Location – Reston, VA
Experience – 8 Years
Job Role:
- Assist in billing and collection of overdue patient accounts.
- Team with Medical Staff regarding patient coordination.
- Assist patients in various aspects via multiple phone lines.
- Verify patient insurance eligibility.
Example 11:
Patient Care Coordinator
Location – Haymarket, VA
Experience – 5 Years
Job Role:
- Handle patient services by phone and in person, including appointment scheduling, question management, registration, prescriptions, and issue resolution.
- We are discussing and supporting patient treatment and procedure options.
- I am reviewing, updating, and maintaining accurate patient charts.
- Audit and edit medical coding for insurance processing within compliance with Medicare, Medicaid, Managed Care, and private insurance rules and regulations.
- We are verifying and authorizing patient insurance plans.
- Opening and closing the office.
- I am keeping track of office supplies.
- We are maintaining the office & equipment.
- Closing out the end-of-day sales reports and balancing the cash drawer.
Example 12:
Patient Care Coordinator
Location – Chicago, IL
Experience – 4 Years
Work Responsibilities:
- Medical Billing/ Receivables/ Payables.
- Assist with medication pass.
- Proficient in multiple software packages: Telligent and Microsoft Office Suite.
- Insurance billing/ Verification/.
- Answer multi-line phone system.
- Manage day-to-day operations of the medical department.
- I am calling inpatient refills to a pharmacy.
- We are verifying and updating insurance information.
- I am handling patient concerns/complaints.
Example 13:
Patient Care Coordinator
Location – Reston, VA
Experience – 5 Years
Work Role:
- Analyze current patient registration policies to determine the impact and consequences of current policies, practices, and procedures.
- Identify and resolve medical records administration issues.
- Compose various correspondence such as memoranda, reports, and letters.
- Prepare presentation outlines.
- Established and maintain electronic, hard and soft copy filing systems.
- Knowledgeable of medical records administration principles, techniques, and practices- to establish and monitor a quality assurance program.
- Knowledgeable of Health Care Financing Administration (HCFA) coding and billing regulatory guidelines and policies.
- Responsible for securing documents and records following the Privacy Act, HIPPA, and departmental policies and procedures.
Example 14:
Patient Care Coordinator
Location – California, Ca
Experience – 7 Years
Work Duties:
- Schedule and coordinate events as needed: conferences, hearings, meetings, and department activities.
- Provide orientation and training to new Medical and Administrative assistants.
- She assisted with new hire interviews.
- Revise and edit documents for physicians.
- She managed physician calendars.
- Responsible for insurance verifications and ensuring that eligibility and authorization documentation are obtained before service.
- Communicate pre-operative testing guidelines to patients.
- Order medical supplies and maintain the inventory.
- Provide resolutions for customer service issues, and report concerns to the department administrator.
Example 15:
Patient Care Coordinator
Location – Dumfries, VA
Experience – 10 Years
Work Duties:
- Answered multi-line telephone.
- Presented patients with treatment plans.
- Submitted dental claims electronically.
- Posted EFTs, virtual credit cards, and check payments from insurance to patient account Occasionally deposited checks to a business account.
- Verified dental eligibility and benefits for every patient.
Example 16:
Patient Care Coordinator
Location – Atlanta
Experience – 10 Years
Work Responsibilities:
- We are positively answering telephone calls from doctors, nursing staff, and patients to service our customers.
- Input prescriptions through the e-script program, prescribed by physicians and nurse practitioners.
- Maintained email from day programs and assisted living facilities.
- Processing insurance claims, sending prior authorization to doctors, and processing patient payments for accounts.
- I am preparing patients’ weekly, biweekly, and monthly cycle medication.
- We are coordinating with nursing staff for patients’ medication deliveries.
- We are maintaining accurate patient records and complying with HIPPA regulations.
Skills:
- Customer service oriented.
- The computer is proficient in MS Office.
- Attention to detail.
- Team Player.
- Efficient time manager.
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