Experienced Salesforce Administrator Resume Examples 2023

Andrew Giles

Salesforce Administrator

743 Xyz Abc Road.

Chicago, IL – xxxxx

Email: email@example.com | Home: xxx-xxx-xxxx | Mobile: xxx-xxx-xxxx

Professional Summary

Salesforce Administrator with 8+ years of multi-org configuration, development, and administration experience. Currently support over 450 active users (14 companies) with a team of 5 administrators. Extensive operating knowledge of Sales Cloud, Service Cloud, Pardot, and Microsoft Office Suite products.

Looking forward to this new opportunity to make a measurable impact and improve business processes.

Work Experience

1) Salesforce Administrator

[Company Name]- Decorah, IA

June 2018 to Present

• Performing the role of Salesforce.com Administrator in the organization.
• Created various reports to assist the director in better utilizing the salesforce system.
• Manage mass imports and exports of data via the Data loader
• Involved in data manipulation and data cleaning.
• Created custom objects, fields, and triggers.

2) Salesforce Developer

[Company Name] – New York, NY

March 2016 to May 2018

• Interacted with various business team members (JAD Sessions) to gather the requirements and document their requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports, and Dashboards.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Developed data migration scripts and implemented data cleansing tools.
• Integrated using Web services (SOAP) technology for extracting the data from external systems (SalesLead Integration, LeadAmex, Incentives Tracking System) to display in the pages of Salesforce.
• Worked with Apex Data loader to load the Leads, Opportunities, and their related activities into Salesforce.
• Designed and developed account development plan application for EMEA Salesforce.com Business users.

Educational Qualification

Master’s in Computer Engineering

XYZ University – New York, NY

June 2010 to May 2014

Skills and Strengths

• Programming Languages C#, Java, JavaScript, ExtJS, SQL, Apex.
• Web Development Technologies XML, HTML, XHTML, CSS, JavaScript, JQuery, JSON
• Database Servers Oracle 8i/9i/10g, PL/SQL, MS Access, MySQL
• Operating Systems MS Windows, Unix
• GUI and Tools Eclipse, Force.com IDE, Apex Data Loader.
• IDE Eclipse 3.x, My Eclipse, Data loader, MS Visio, Force.com IDE

— References Available upon Request —

Salesforce Administrator

Location – Reston, VA

Experience – 6 Years

Work Experience:

• Creation of reports, dashboards, and custom formulae to reflect KPIs or other data points of interest.
• Day-to-day break/fix, user setup, and enhancement requests
• Auditing of workflow conflicts and redundant features
• In charge of constant process auditing and improvements.
• Adopted a case system for managing incoming requests
• Responsible for deploying change sets and change management
• Trained all new members of the Salesforce Department
• Part of nearly every new project and integration as the most senior administrator on the team.

Salesforce Administrator

Location – Dallas, TX

Experience – 9 Years

Job Role:

• Consolidated 6 acquired companies and 3 different CRMs.
• Installed Pardot and trained a new Pardot Administrator.
• Implemented a new Data Model as well as new Sales Stages.
• Apex Code/Trigger Troubleshooting Support.
• Manage Application Installs and Configuration.
• Mule Soft integration of proprietary data to be shown in Salesforce.
• Campaign Management and Integration of Campaign Roles.
• Develop strong relationships with Departmental Managers to ensure the proper use of Applications.

Salesforce Administrator

Location – San Francisco, CA

Experience – 10 Years

Salesforce Administrator Work Responsibilities:

• Created business flow diagrams and data models to validate business requirements with stakeholders.
• An implemented data model in Salesforce by creating and customizing objects and fields.
• Created profiles, permission sets, and roles for secure data access.
• Performed data import to transfer legacy spreadsheet records into a structured Salesforce data model.

Salesforce Administrator

Location – Reston, VA

Experience – 12 Years

Work Duties:

• Recreated the company’s internal ticketing system in Salesforce and trained all employees on using the Lightning platform.
• Created a Visualforce page using Apex custom controllers to submit new Salesforce cases.
• Customized workflow rules, approval processes, and email alerts.
• Used Salesforce Communities to recreate a modern, collaborative version of the company intranet and implement a new partner portal to work with clients.
• Created various Salesforce reports and dashboards on the individual, department/team, and executive levels.
• Configured Lightning for Outlook for the entire company.
• Researched solutions to integrate disparate systems with Salesforce further.
• Configured custom Salesforce objects, layouts, profiles, and Security and monitored the company’s Salesforce organization.

Salesforce Administrator

Location – New York, NY

Experience – 13 Years

Work Role:

• Create Data Migration Strategy documents and reviewed the approach with various business stakeholders.
• Created various workflow rules and Validation rules to meet business requirements.
• Involved in data mapping and migration from legacy systems to SalesForce.com Objects and fields.
• Worked with field & page layout customization for standard objects like contacts, Leads.
• Created Test Methods to meet the test coverage for classes and triggers.
• Monitored and tested data flow process between salesforce and Siebel CRM systems.
• Created different price books and migrated opportunity data from App Assure Salesforce to Quest salesforce instance.
• Production support and handling the ad hoc user request based on priority.
• Involved in customizing custom objects, tabs, fields, and page layouts per the business need.
• Coordinated with the Dev team/BSA team and Sales Ops teams to triage production issues.
• Have worked on Migrating the data from the App Assure Salesforce instance into the Dell Salesforce instance.
• Provided production support during and after deployments.
• Used Change sets to deploy the Change sets b/w different environments.
• Create production migration documents and conduct reviews with the production team.
• Created Permission sets and sharing rules to meet the business requirement.

Salesforce Administrator

Location – Kansas City, MO

Experience – 5 Years

Work Duties:

• Responsible for all aspects of our Salesforce environment, including working with our business units to meet their platform needs.
• Subject Matter Expert for SFDC and several integrations. Process improvement to streamline workflows and improve data quality.
• Support ticket creation and monitoring with Salesforce and our integration partners.
• Involved in several cross-functional teams using agile methodologies to spin up new departments/support processes/product lines using an iterative process approach.

Salesforce Administrator

Location – Colorado Springs, CO

Experience – 2 Years

Work Responsibilities:

• Handle all basic administrative functions, including user account creation, account maintenance, reports and dashboards, workflows, and other routine tasks for 200+ users.
• Manage data collection and configuration for Salesforce.com integration as needed.
• Work with the institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Coordinate training of new users as needed.

Salesforce Administrator

Location – Chicago, IL

Experience – 10 Years

Work Experience:

• Create and manage users, profiles, roles, and permission sets in Salesforce.
• Customize fields, page layouts, record types, reports, and dashboards.
• Develop reports, dashboards, and processes to monitor data quality and integrity continuously.
• Assist in data import/export/updates and system customization.
• Maintained data and system security and integrity in Salesforce.
• Troubleshoot Salesforce issues and escalate as needed.

Salesforce Administrator

Location – Raleigh, NC

Experience – 12 Years

Salesforce Administrator Roles & Responsibilities:

• Working with management, strategic planning & analysis staff, and end-users to create and manage complex workflow rules, data validation, and triggers.
• Manage the Salesforce sandboxes by performing refreshes, managing users, and creating and deleting sandboxes as needed.
• Create and maintain user security (roles, profiles, and permission sets)
• Create and maintain custom objects and fields, handle bulk data migration using Data Loader, and maintain page layouts.
• Determine the impact on the Client for each Salesforce upgrade from release notes and preliminary testing, sharing the changes with the business representatives, testing and validating several changes, and ensuring that the changes don’t impact the current configuration coordinate with the business representatives on what can be turned on, what can’t be turned off, and what needs to be communicated to the end users and create Change Control documentation.
• Provide users with technical support.
• Stays current on new Salesforce features, new releases, and functionality and provides Worked with Lightning and UI components.
• Customized Salesforce layout & functions to best suit employer’s needs.
• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more.
• Worked in a constantly ever-changing environment where clients’ wishes could change anytime.

Salesforce Administrator

Location – California, CA

Experience – 14 Years

Work Experience:

• Responsible for the implementation of enhancements and fixes in Salesforce Sales Cloud.
• Responsible for configuration and development of Salesforce Sales Cloud
• Successfully planned and led a project to migrate to Lightning for Gmail for over 500 users, saving almost [$] in annual licensing costs
• Created functional specifications, design documents, and release documentation for enhancements for each release

Salesforce Administrator

Location – Westfield Center, OH

Experience – 12 Years

Responsibilities:

• Interacted with various business team members to gather the requirements and document their requirements.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, and configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration, Marketing, etc.
• Interface designing using Visual force page and their supportive Controller Classes.
• Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed and to work seamlessly with governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, and PeopleSoft into Salesforce.com, primarily using the partner and enterprise WSDL with J2EE technologies.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications directly integrated with your Salesforce.com organization using sites.
• Developed a unified view of all accounting data within Salesforce.com.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Used Data Loader to insert, update, and bulk import or export data from Salesforce Objects.
• It was used to read, extract, and load data from comma-separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Salesforce Administrator

Location – Norristown, PA

Experience – 6 Years

Roles & Responsibilities:

• Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, and Components to suit the application’s needs.
• Developed various Custom Objects, Tabs, and relationships.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object.

Salesforce Administrator

Location – Wilmington, DE

Experience – 10 Years

Work Experience:

• Manage Users, data, roles, profiles, groups, queues, sharing rules, and Security.
• Maintained and customized sales cloud and service cloud applications in classic and lightning.
• Build and manage reports, dashboards, workflows, and all other out-of-the-box functions.
• Define, communicate, and manage a change management, release management, develop and Implement.
• Worked on custom VF pages, controllers, triggers, batch jobs, and lightning components.
• Extend third-party products, platform integrations, and their dependencies on SFDC systems.
• Actively participated in reviews and meetings with the customers, developers, and technology leads to improve system performance and quality of the application.
• Effectively liaised between our users, vendors, and application development teams.

Salesforce Administrator

Location – Wilmington, DE

Experience – 8 Years

Work Responsibilities:

• Responsible for migration of code from Sandbox to Production environment.
• Led and coordinated with offshore development teams during development in various project sprints.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, and Customized Objects for Layouts, record types, and validation rules.
• Worked with Dynamic Apex to access Objects and Field description information and execute dynamic SOQL, SOSL, and DML queries.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on the Service cloud console view and developed some Visual Force components.
• Involved in migrating the data from the Oracle database to the Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing for the customizations and developments done during the project.
• Involved in the Data Transformation and Cleansing activities while transferring the data to the external system using Informatics on Demand.

Salesforce Administrator

Location – Chicago, IL

Experience – 19 Years

Salesforce Administrator Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Processes, Tasks, Email Alerts, Field Updates, and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles and Roles based on Organization role hierarchy, implemented Record-Level and Field-Level Security, and configured their sharing settings.
• Responsible for enabling network-based Security and an organization-wide list of trusted IP addresses.
• Created automated lead routing, escalation, and email alert workflows.
• Work closely with prospects/clients to identify technical requirements and infrastructure for CRM-based enterprise solutions.
• Worked as an enhancement team member and performed the role of Salesforce.com Administrator in the organization.
• Worked closely with the sales team and business analysts, performed a detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bug issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Developed and configured various Reports and Report Folders for different user profiles based on the need of the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflow rules, and tasks to share and automate work for the users in the Queue.

Salesforce Administrator Skills:

• Programming Skills: Apex programming, Java / J2EE
• Web Technologies: Visualforce, JavaScript, HTML, CSS, JQuery, AJAX
• Development IDE: Eclipse Database Server: SQL, SOQL
• Tools: Data Loader, workbench, HPQC, SOAPUI, Putty, WinSCPIBM SOD, DocuSign, Draw Loop GitHub, Copado.